Connek will establish and operate governance forums and meetings to comply with the requirements of all new engagements. They may in the form of regular programmed meetings or other organised meetings scheduled from time to time with members from the board, stakeholders or senior management. These meetings and the implementations of any actions arising cover ongoing suitability, adequacy and effectiveness of Connek’s niche services. For offshore meetings we use conferencing facilities to communicate effectively. Due to our open communication policy, Connek management is readily available for ad-hoc meetings with offshore teams.
Our deliverable management approach to client engagement identifies the procedures used to coordinate the review and approval of contractual deliverables. Our process covers who participates in deliverable tracking and the tools used to track the progress of the deliverable. Including and not limited to our offshore deliverable capability.
Our organisation’s business plan set the strategic direction for the organisation and the objectives to meet customer and other requirements. The objectives are measurable and consistent with the organisation’s policies. Business plans are produced annually. The strategic direction is set by the senior management team aligning with action plans to achieve the objectives. Senior management reviews the business plans regularly and performance against the objectives is measured