Our Professional Services approach (IT/T)
Schedule & Meetings Management
Connek will establish and operate governance forums and meetings to comply with the requirements of all new engagements. They may in the form of regular programmed meetings or other organised meetings scheduled from time to time with members from the board, stakeholders or senior management. These meetings and the implementations of any actions arising cover ongoing suitability, adequacy and effectiveness of Connek’s niche services. For offshore meetings we use conferencing facilities to communicate effectively. Due to our open communication policy, Connek management is readily available for ad-hoc meetings with offshore teams.
Our deliverable management approach to client engagement identifies the procedures used to coordinate the review and approval of contractual deliverables. Our process covers who participates in deliverable tracking and the tools used to track the progress of the deliverable. Including and not limited to our offshore deliverable capability.
Process deliverables are reviewed and approved through various project staff, offshore teams, users and stakeholders to ensure their needs will be met. Thus when this process is invoked, the deliverable should be complete and ready for sign off. Reviews of early drafts are encouraged to ensure a smooth and timely final review.
After examining end-to-end project scope, and gaining a specific understanding of the customers’ requirements for project deliverables, the SOW is drafted and proposed to the customer. A comprehensive resource proposal is then submitted to the perspective client. Resource allocation is signed off prior to the commencement of the project. For every new client engagement, Connek factors in a 10% resource overflow.
Inefficiencies in resource and expense management can be difficult to quantify, but their impact is critical to business success. Hence Connek successfully utilise resources to maximise cost efficiency without jeopardising quality of our service. Connek’s Professional Services provide a comprehensive resource scheduling and allocation solution enabling us to effectively manage individuals, teams, departments and projects with our intuitive resource utilisation. We easily service resource requests, identifying resourcing conflicts and analysing daily, weekly and monthly utilisation levels.
Our clients can benefit financially from our cost effective offshore resource solution. Projects can also be delivered ahead of schedule with our 24hr resource availability.
Connek – Project Methodology (IT/T)
Our technical consultants carry out high-level planning at the start of each project, and conduct continuous assessment throughout project phase. We ensure that we have the right people, resources, methodologies, and supporting tools in place for each planning phase, so that we can deliver the project on time, on budget, and to appropriate quality standards.
We know that it’s essential to control scope, cost, and issues; and to manage time, risks, and benefits effectively. Our managers create reports that contain the project information we need to create an accurate picture of how things are proceeding. We often use a Project Dashboard to achieve this.
Onshore & Offshore resources are managed directly from our Sydney office. We have engage highly skilled Project Management teams available that are industry specific to each individual project, who then oversee the technical and functional project resources across the board.
Connek understands that communication is a vital component to ensure business continuity across team members, the project board, the different stakeholders within the business, and relevant third parties. Connek holds regular teams meetings and submits daily/weekly/month reports to prevent inadequate communication and known frequent problem area for projects.
After carefully going over project’s deliverables, Connek assess the project strategy, business case, and project initiation documentation before commencing design and implementation. We then work with relevant stakeholders to develop the designs of the main deliverables, and implement the solution where possible.
Development and testing
Once our team has completed the planning & design phase, the project team will then start to develop and build the components of the project output.
Support and benefits realisation
We provide transitional support to the business and decide whether any further action is required. Our project teams will then monitor the performance of the output and report back to the customer if there is any further work needed.
Our technical consultants complete closing documentation and prepare relevant manuals for the customer; we then store all documentation safely ready for handover. Connek carries out a Post-Implementation review on a monthly, quarterly, annually basis, and schedules regular phone calls to the customer for detailed feedback.